BSP Essentials for Travel Agents (e-learning)

18-hour e-learning course

BSP Essentials for Travel Agents is a training program providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes and improve an Agent’s efficiency and level of knowledge. This program is intended to explain elements of the BSP system that are common to all parts of the world and is divided into five learning modules covering the fundamental components of the BSP system. The five e-learning modules that make up this program, may be studied on their own (listed below), or combined as part of this IATA BSP Essentials for Travel Agents program.

• BSP Agent Remittance Procedures
• BSP Agent Billing Reports and Procedures
• BSP Standard Documents and Procedures
• Introduction to BSPlink
• Introduction to the BSP System and Language

Course code: TTTG-49

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

Course format

• This e-learning course requires approximately 18 hours of study, to be completed within 6 months.
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the
• assessment.
• The recommended level for this course is Intermediate.
• Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course you will have the skills to:

• Discuss basic BSP processes, common terms, abbreviations, reporting calendar and billing reports
• Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
• Perform all procedures related to document refunding and voiding
• Process credit card payments and prevent credit card fraud
• Investigate the status of BSP transactions and handle remittance procedures Manage agency credit and debit memos

The key topics that are covered during this course include:

• The IATA Billing and Settlement Plan
• BSPlink training
• BSP standard traffic documents
• BSP agent billing reports and remittance procedures
• IATA Accreditation

This course is recommended for:

• Travel agency owners
• Accountants and travel agency back-office personnel
• Travel agents
• Airline billing staff

Upon successful completion of the assessment, you will be granted an Award that you can print for your records.

Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 50 multiple-choice questions
• Time allowance: 2 hours
• Passing grade: 70% correct answers
• Number of assessment attempts: 1

Important note: The assessment should be accessed after you have completed the course module.