150-hour partner-taught or self-study IATA course plus 30 hours for the HMM© self-study modules
Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor©. Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.
This training program combines IATA's Travel and Tourism Consultant course with Harvard ManageMentor© (HMM) , a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Course Code: TTTG-09-HML
VIDEO
Course format IATA Travel and Tourism Consultant course
This is a partner-taught or self-study course, which will take you approximately 150 hours to complete , depending on your previous knowledge and experience.
The course materials are provided in e-book format.
You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
The recommended level for this course is Entry-level and Intermediate.
Performance will be based on an examination. Please refer to the Exam Information below for more details.
Please note : Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.
10 HMM © courses
Additional time will be required for the 10 HMM© modules . Each HMM© self-study module requires approximately 2-4 hours of study. Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided, with exams administered online. Study with the help of an Instructor If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.
Upon completing this course, you will have the skills to:
Identify and consult on popular international travel and tourism destinations
Advise on modes of transportation, accommodation and tours
Apply IATA resolutions that apply to accredited travel agencies
Construct complex fares and manage changes to electronic tickets
The key topics that are covered during this course include:
Popular tourism destinations Sales techniques Airfare construction and ticket exchanges/ reissuance Travel industry laws and regulations Tour, luxury and group travel options Accommodation (other than hotels) Social media marketing HMM © access
This valuable online reference tool used by companies around the world will help you handle day-to-day management issues. The Harvard ManageMentor© content summary provides an outline of the courses which offer on-demand features to help you achieve more on the job:
Concise lessons and tools for fast and effective learning
Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
Post-topic, on-the-job component where you work on your action plan and receive content, tips, and reminders
This course is recommended for:
Foundation in Travel and Tourism graduates
Travel agents
Reservations and sales personnel
An IATA Certificate of Completion is awarded to participants successfully passing the final IATA exam.
Exam information Please read the information about Online Exams with Remote Supervision (OERS) , and check the Course Edition List for Exams (pdf) when booking your exam.
Method: Online exam with remote supervision (OERS)
Format: 80 multiple-choice questions. Closed course book exam.
Time Allowance: 2 hours
Passing Grade: 60% correct answers
Distinction Grade: 85% correct answers
Number of exam attempts: 2
Harvard ManageMentor© Exam A Harvard ManageMentor© Certificate of Completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM© platform.
Method: Online assessment
Format: Multiple-choice questions
Number of questions: 10 or less per HMM© module
Time allowed: The assessment can be retaken as many times as you need to pass
Passing grade: You must score at least 70% on the assessment.
How to claim your Diploma Upon successful completion of the 10 required HMM© modules and the IATA course, please
Contact Us to claim your IATA Leadership and Management Diploma.