200-hour partner-taught or self-study IATA course plus 30 hours for the HMM© self-study modules
Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© (HMM©). The IATA modules will help you acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use the Amadeus global distribution system to create and manage reservations.
This training program combines IATA's Foundation in Travel and Tourism with Amadeus course with Harvard ManageMentor© (HMM) , a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.
Course code: TTTG-05-HMMD
VIDEO
Course format IATA Foundation in Travel and Tourism with Amadeus course
This is a partner-taught or self-study course, which will take you approximately 200 hours to complete , depending on your previous knowledge and experience.
The course materials are provided in e-book and printed format. Please choose the format when you register.
You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course. The diploma course includes the Electronic Booking Tool module, that simulates the Amadeus Global Distribution System (GDS) environment. A maximum of 45 hours are allowed for this component.
The recommended level for this course is Entry-level and Intermediate.
Performance will be based on an examination. Please refer to the Exam Information below for more details.
Please note : Once you have completed the exam you will no longer have access to the course material, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.
10 HMM © courses
Additional time will be required for the 10 HMM© modules . Each HMM© self-study module requires approximately 2-4 hours of study. Access to the HMM© platform is valid for 6 months (enrollment validity) from the date access is provided, with exams administered online. Study with the help of an Instructor If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you.
After completing this course you will be able to:
Advise customers on passport and visa requirements, as well as on travel insurance options
Promote services and facilities available to airline passengers during their travel
Interpret standard industry codes to plan and reserve travel itineraries
Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
Provide good customer service and retain customer loyalty
Use the Global Distribution System to make and maintain reservations and issue travel documents
The key topics that are covered during this IATA course include:
The travel and tourism industry and the working environment for travel professionals
Geography and industry codes Travel documents and the airline passenger experience
Air transport products and services Rail, hotel, car rental, cruise and tour products
Customer service principles Airfares and ticketing The Amadeus system functionality
HMM © access
This valuable online reference tool used by companies around the world will help you handle day-to-day management issues. The Harvard ManageMentor© content summary provides an outline of the courses which offer on-demand features to help you achieve more on the job:
Concise lessons and tools for fast and effective learning
Videos featuring Harvard University faculty, trusted experts, and next-generation emerging leaders
Editor’s Choice articles featuring up-to-the-minute business expertise, selected and updated quarterly by Harvard Business Publishing editors
Hundreds of new checklists, self-assessments, worksheets, and handouts to facilitate the application of new ideas to your own work environment
Personalized experience: goals, skill development, and action planning to help you quickly apply new skills
Post-topic, on-the-job component where you work on your action plan and receive content, tips, and reminders
This course is recommended for:
Travel agents Airline reservation agents Tour operators Call center agents
By successfully completing the IATA examination you will receive the Foundation in Travel and Tourism Diploma .
Exam information Please read the information about Online Exams with Remote Supervision (OERS) , and check the Course Edition List for Exams (pdf) when booking your exam.
Method: Online exam with remote supervision (OERS)
Format: 80 multiple-choice questions. Closed course book exam.
Time Allowance: 2 hours
Passing Grade: 60% correct answers
Distinction Grade: 85% correct answers
Number of exam attempts: 2
Harvard ManageMentor© Exam A Harvard ManageMentor© Certificate of Completion is awarded for each module, provided you obtain a passing grade of 70%. You may track your progress within the HMM© platform.
Method: Online assessment
Format: Multiple-choice questions
Number of questions: 10 or less per HMM© module
Time allowed: The assessment can be retaken as many times as you need to pass
Passing grade: You must score at least 70% on the assessment.
How to claim your Diploma Upon successful completion of the 10 required HMM© modules and the IATA course, please
Contact Us to claim your IATA Leadership and Management Diploma.