Dangerous Goods Regulations (DGR) for Passenger Handling Personnel (e-learning)

4-hour e-learning course

This course is recommended for 'Personnel Responsible for Accepting Passenger and Crew Baggage, Managing Aircraft Boarding Areas and other Functions Involving Direct Passenger Contact at an Airport' as per IATA's DGR - section 1.5 and in accordance with function 7.5 in IATA's 'Dangerous Goods Training Guidance'. | Previously covered under category 9. Find out more about the CBTA approach, current courses and previous corresponding categories.

A safe and efficient air transport system is dependent on a competent workforce, meaning that you must be trained in the functions for which you are responsible – whether or not this is noted in your job title. IATA recognizes that this is best achieved through a Competency Based Training and Assessment approach (CBTA). This interactive course will guide you in the tasks and responsibilities to ensure that you are competent to perform your job function and be in full compliance with the regulations. It has been designed as per IATA's DGR - section 1.5 and in accordance with function 7.5 in IATA's 'Dangerous Goods Training Guidance'.

Course code: TCGG-37

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 4 hours of study, to be completed within 6 months.
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
• Please use Google Chrome or Mozilla Firefox browsers for the best user experience.
• The recommended level for this course is Entry-level and Intermediate.
• Student performance will be based on an assessment. Access to the current IATA DGR is required to complete the exam. Please refer to the Assessment Information below for more details.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course you will have the skills to:

• Identify and classify dangerous goods
• Interpret hazard communication
• Detect hidden dangerous goods in cargo and mail
• Accept passenger and crew baggage
• Explain the basic Emergency Response procedures

The key topics that are covered during this course include:

• Understanding the basics of dangerous goods
• Recognizing dangerous goods
• Identifying forbidden and hidden dangerous goods
• Apply operator’s requirements in acceptance of baggage
• Report dangerous goods incidents and undeclared dangerous goods

This course is recommended for:

• Airline, airport and ground handling passenger handling staff
• Airline and airport staff at transfer desk
• Operations managers and frontline supervisors of passengers handling

Upon successful completion of the assessment, you will be granted an IATA “Award of Completion” available for you to print for your records. Please note: This award is valid for 24 months.

Assessment information

Please read the General Information on Self-study exams.

• Method: Unsupervised online exam The exam/assessment can be taken at any time at your convenience.
• Format: 30 multiple-choice questions
• Access to the current IATA DGR is required to complete the assessment.
• Time allowance: 75 minutes
• Passing grade: 80% correct answers
• Number of assessment attempts: 2

Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.