IGOM Implementation and Standardized Procedures (LIVE virtual classroom)

Did you know that in the past 5 years, 80 participants from 20 countries have taken this course with IATA?

4-day (12 hours) LIVE virtual classroom course

This course has been developed to complement the IATA Ground Operations Manual (IGOM) Seminar and Workshops organized by IATA in various regions to support the industry in the implementation of IGOM. In this course, you will learn the scope, applicability and benefits of IGOM. You will also be able to prepare an implementation strategy and run an IGOM implementation project within your company, which will lead the integration of IGOM into your operations. The IGOM has been developed as the single industry manual for ground operations defining ground handling procedures for airlines and ground service providers to ensure ground operations activities are accomplished safely, efficiently, and effectively. Procedures reflect the minimum standards as identified by the aviation industry, striving to reduce operational complexity, training requirements, injuries and ground damages. IGOM is also the reference tool for ISAGO audits as an acceptable means of compliance.

Course Code: TAPP-41-VC

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
• The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
• There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Participants should have prior knowledge of Ground operations and processes in the scope of the IGOM.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Upon completing this course you will be able to:

• Understand the scope and applicability of IGOM
• Design and conduct an IGOM Implementation project
• Complete a Gap Analysis between IGOM and your company GOM
• Prepare the IGOM Implementation Strategy
• Integrate IGOM into a company’s own GOM
• Communicate and assign the responsibilities for monitoring, training and oversight
• Monitor and report on the IGOM benefits

The key topics that are covered during this course include:

• IGOM applicability and specifics procedures
• IGOM Implementation Project
• IGOM Implementation Strategy
• Gap Analysis Techniques
• Review the internal GOM and providing assistance with the Gap Analysis
• Integration of IGOM within a company’s own existing procedures
• IGOM Updates
• State Variations
• Communication with stakeholders
• IGOM Benefits
• Responsibility for monitoring, reporting, training

Activities

• Examples of GOM reviews and gap analysis

Supporting materials

Every participant receives a complimentary copy of the latest IATA Ground Operations Manual (IGOM) in e-book format. It is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties.

The latest version of the IGOM (single user license) represents a value of $155 included in the price of this course!

This course is recommended for:

• Ground Operations managers
• Procedure and policy developers
• Safety and Risk managers
• Quality and Compliance managers
• Auditors
• Station managers and Supervisors

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.