2-hour e-learning course

Learn how to define AGM’s specific scope and describe the ground operation procedures. Define the scope of the GSP’s operations, and define the timeline of an audit in the target discipline. This course can be taken on its own, or if your career is leading you to become an ISAGO CoPA Auditor, this course is included in the IATA Charter of Professional Auditors (CoPA) program.
Course Code: TALS-86
Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course.
To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.
Course format
- This self-study e-learning course requires approximately 2 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
- After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
- The recommended level for this course is entry-level or intermediate.
- Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.
Upon completing this course you will have the skills to:
- Define key terms and abbreviations
- Describe AGM's specific scope
- Describe AGM's ground operations processes and procedures
- Describe associated requirements to the GOSARP (including international, regional and local regulations, customer airlines requirements)
- Illustrate the difference between the GOSARP requirements for STN/CTN/MHQ
- Define the scope of the GSP’s operations in the target discipline
- Define the timeline of an audit in the target discipline
- Distinguish what can be directly observed from what can be only inferred in auditing in the target discipline
- Describe interaction with other processes and other organizations
The key topics that are covered during this course include:
- Basics of AGM Ground handling
- AGM Associated requirements
- Auditing ISAGO AGM discipline
This course is recommended for:
- Future ISAGO CoPA Auditors
Upon successful completion of the assessment, you will be granted an Award that you can print for your records.
Assessment information
Please read the General Information on Self-study exams.
- Delivery method: Unsupervised online-based exam
- Format: 12 multiple-choice questions within the modules
- Passing grade: 80% correct answers
- Number of assessment attempts: 1
Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.