ISAGO Induction (e-learning)

2-hour e-learning course

Learn how to define the scope and fundamental elements of the IATA Safety Audit for Ground Operations (ISAGO) program, along with how to describe the registration framework and define the roles, responsibilities, and qualification requirements for ISAGO auditors. This course can be taken on its own, or if your career is leading you to become an ISAGO CoPA Auditor, this course is included in the IATA Charter of Professional Auditors (CoPA) program.

Course Code: TALS-82

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management. Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 2 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
• The recommended level for this course is entry-level or intermediate.
• Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course you will have the skills to:

• Define the scope and fundamental elements of the ISAGO program
• Describe the registration framework of the ISAGO program
• Define the roles, responsibilities, and qualification requirements for ISAGO auditors
• Define the preparation activities for the ISAGO audit
• Define the activities expected to be implemented during the onsite ISAGO audit
• Define the different activities that need to be carried out after the onsite ISAGO audit
• Define the process to consider an ISAGO audit closed
• Define the function of the IATA Quality Assurance Program in the ISAGO framework

The key topics that are covered during this course include:

• Introduction to ISAGO program
• ISAGO Registration Framework
• Auditor Qualification
• Audit Preparation
• Audit Implementation
• Post-Audit activities
• Audit Closure
• IATA Quality Assurance Program

This course is recommended for:

• Future ISAGO CoPA Auditors

Upon successful completion of the assessment, you will be granted an Award that you can print for your records.

Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam
• Format: 9 multiple-choice questions within the modules
• Passing grade: 80% correct answers
• Number of assessment attempts: 1

Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.