My Training Account
IATA's courses provide beginner to advanced training on using the IATA BSP, global distribution systems and other fare calculation procedures. The courses on fares and ticketing allow you to gain in-depth knowledge at your own speed while still accessing IATA’s industry-leading expertise.
Found 35 courses and diplomas
Virtual classroom
Passenger Proration - Fundamentals (LIVE virtual classroom)
Apply the rules of the Prorate Manual-Passenger (PMP) and the Multilateral Proration Agreement-Passenger (MPA-P) within your organization.
- English
- Español
Virtual classroom
Repricing Exchanges and Reissues (LIVE virtual classroom)
Learn to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.
- English
- Español
Classroom
Repricing Exchanges and Reissues (classroom)
Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors.
- English
- Español
Classroom
Selling Sustainable Travel Workshop: Tools and techniques for travel organizations (classroom)
Assess environmental, social and economic impacts of your products and services and clarify customers’ questions about sustainability
Virtual classroom
Selling Sustainable Travel Workshop: Tools and techniques for travel organizations (LIVE virtual classroom)
Assess environmental, social and economic impacts of your products and services and clarify customers’ questions about sustainability
Diploma
Tour Production Diploma (self-study)
This diploma is designed to provide an overview of the travel industry and then sharpen specific skills in the area of tour production, such as, advise your clients on the best tour options, create customized tour packages for niche customers, recommend group and luxury travel options and advise on advise on modes of transportation, accommodation and tours.
Partner-taught or self-study
Travel and Tourism Consultant (partner-taught or self-study)
Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options
Diploma
Travel and Tourism Consultant Diploma (self-study)
Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options.
Partner-taught or self-study
Travel and Tourism Consultant for the Leadership & Management Training Program (partner-taught or self-study)
Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options
Diploma
Travel Operations Diploma (self-study)
This diploma provides an overview of the travel industry and then sharpen specific skills in the area of travel operations, such as, interpreting fares, providing best fare quotes to customers, advise on travel formalities, using a Global Distribution System to make and maintain reservations, effectively using e-commerce principles to increase customer base and retain customer loyalty.
Diploma
Travel Sales and Operations Diploma (self-study)
Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.
