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IATA Training enables you to be the best you can be. Every year, 100,000 participants trust the unique industry insight available from our courses. We are ISO9001 certified, ACCET accredited, and have more than 50 years of experience at the heart of the industry.
Our professional subject matter experts set the industry standards that are at the core of aviation and are the prime source of our course content. All our courses lead to internationally recognized qualifications.
Found 678 courses and diplomas
Diploma
Quality Management for Civil Aviation Authorities and Air Navigation Service Providers Diploma
Gain the necessary knowledge and skills needed to implement a quality management system in your organization. Use quality assurance and control processes to achieve consistent quality and improve customer service.
Classroom
Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers (classroom)
Implement quality management, improve customer service and safety: for Civil Aviation Authorities and Air Navigation Service Providers.
E-LEARNING
Quality Management Systems (QMS) Fundamentals (e-learning)
This course will provide you with the fundamental knowledge needed to work with Quality Management Systems (QMS).
Partner-taught or self-study
Ramp Handling Essentials Bundle (Digital Edition)
The combination of topics offers a 360 degree knowledge of airside activities with a focus on Safety, Emergency response, Marshalling and Aircraft Turnaround operations.
Virtual classroom
Ramp Incident / Accident Investigation (LIVE virtual classroom)
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Ramp Incident / Accident Investigation (classroom)
Providing you with the necessary tools and techniques to investigate a ground operations (ramp) event.
Classroom
Re-imagining Passenger Experience Through Design Thinking (classroom)
An introduction to the design thinking process, and how to apply 'human-centered' design techniques, in combination with analytical research of customers
Virtual classroom
Passenger Experience Service Design Fundamentals (LIVE virtual classroom)
Understand the design thinking process and show you how to apply "human-centered design" techniques in combination with analytical research of customers
Virtual classroom
Repricing Exchanges and Reissues (LIVE virtual classroom)
Learn to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.
- English
- Español
Classroom
Repricing Exchanges and Reissues (classroom)
Learn how to apply correct ticketing rules and perform complex transactions such as revalidating, exchanging or reissuing tickets without errors.
- English
- Español
