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Developing professionals for tomorrow's air transport industry
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Found 678 courses and diplomas
E-LEARNING
ONE Record - Introductory (e-learning)
Gain the knowledge and skills to navigate this digital transformation, ultimately contributing to the advancement of the industry
Virtual classroom
ONE Record Standard (LIVE virtual classroom)
Dive into the transformative world of ONE Record with our carefully designed course, aimed at innovating air cargo data systems.
Classroom
ONE Record Standard (classroom)
Dive into the transformative world of ONE Record with our carefully designed course, aimed at innovating air cargo data systems.
Virtual classroom
Operational Cyber Security in Aviation (LIVE virtual classroom)
Providing you with more in-depth skills to evaluate and mitigate the risk of a cyber-attack, protect your critical systems, information, assets and data in aviation.
Classroom
Operational Cyber Security in Aviation (classroom)
Providing you with more in-depth skills to evaluate and mitigate the risk of a cyber-attack, protect your critical systems, information, assets and data in aviation.
Classroom
Operational Risk Management (ORM) for CAAs and ANSPs (classroom)
Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.
- English
- Français
E-LEARNING
Overview of the Air Transportation System (e-learning)
An overview of the air transportation system, illustrating the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services
Partner-taught or self-study
Passenger Agent Essentials Bundle (Digital Edition)
The combination of topics offered in these courses provides a detailed introduction to the role of passenger services agent with a focus on procedures and customer service.
Classroom
Passenger Assessment and Travel Document Checks (classroom)
Learn about machine-readable passports and ID cards, false documents, techniques for passenger assessment and exception handling.
Classroom
Passenger Data Exchange Programs (API/PNR) (classroom)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Virtual classroom
Passenger Data Exchange Programs (API/PNR) (LIVE virtual classroom)
Working from the API-PNR Toolkit, the practical exercises in this course will help you understand the steps to building a data program in alignment with international standards.
Diploma
Passenger Experience Excellence Diploma
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
Classroom
Passenger Experience Service Design - Advanced (classroom)
Gain a deeper insight on how to use service design thinking as a methodology to empathize with passengers and ensure passenger satisfaction across the whole experience.
Classroom
Passenger Facilitation (classroom)
Systems, tools, policies, and collaboration among multiple stakeholders necessary for achieving coherent and efficient aviation facilitation.
Virtual classroom
Passenger Fares and Ticketing - Advanced (LIVE virtual classroom)
Learn how to price complexed itineraries with surface sectors and how to determine different types of combinations: single vs. multiple pricing units with possible end-on and side-trips.
