Cargo Skills and Procedures

Did you know that in the past 5 years, 207 participants from 34 countries have taken this course with IATA?

5-day (40 hours) classroom course

Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and regulations need to be respected. Over five days you will greatly enhance your knowledge on the complex methods and procedures applied in the global air cargo industry. You will acquire solid cargo knowledge, helping you and your company to face the challenges of your highly competitive working environment.

Course code: CGC018VEEN01

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course, you will be able to:

• Understand the specific air cargo ‘language’ and terms
• Outline the end-to-end process overview of air cargo transportation from booking up to delivery to the consignee
• Use IATA’s The Air Cargo Tariff and Rules (TACT) manuals for specific country and carrier regulations
• Apply the correct cargo acceptance procedures
• Understand the conditions of carriage
• Complete an air waybill, the official contract of carriage
• Calculate air transportation charges
• Provide a basic customer service skills set to participants

The key topics that are covered during this course include:

• Overview of air cargo industry regulations
• World geography and calculation of transportation times
• Aircraft structure, layout, limitation, and Unit Load Device (ULD)
• Handling facilities
• Procedures
• Special cargo
• Cargo documentation
• Basic rating
• Carrier’s liability and valuation
• Customer service skills

Activities

• Group exercise
• Final examination

This course is recommended for:

• Air cargo professionals
• Air cargo handling agents
• Air cargo general sales agents
• Air cargo forwarders

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.