Baggage Reference Manual (BRM)

The Baggage Reference Manual (BRM) serves as a comprehensive reference for all stakeholders involved in baggage operations. This includes ground handlers, check-in agents, supervisors, claims officers, operations and station managers, training departments, head office personnel, and anyone else who handles baggage or seeks a clearer understanding of the overall baggage process and policies.

The BRM incorporates the latest best practices in baggage operations and policy. Applying these practices helps reduce mishandled bags and associated costs, while enhancing customer satisfaction with baggage handling.

You can purchase the BRM handbook, along with relevant extracts from Baggage Related IATA Resolutions and Recommended Practices, as part of the bundle here.