How dnata Achieved Cargo Documentation Accuracy with TACT Rules

dnata: A Global Leader in Cargo Operations

dnata is a top-tier cargo operator managing over 2,000 tons of shipments monthly, supported by a skilled team of 72 professionals in its Cargo Department. With a strong commitment to regulatory compliance and operational accuracy, dnata uses IATA’s TACT Rules to meet carrier documentation standards and streamline cargo workflows.

The Challenge: Navigating Complex Cargo Documentation

Before adopting TACT, dnata faced persistent documentation errors—especially around country-specific regulations and station capabilities. These issues led to shipment delays, compliance risks, and operational inefficiencies. Accurate documentation is essential for smooth cargo movement, and carriers depend on reliable station capability data. The constantly evolving nature of global regulations made this a daily challenge for dnata’s cargo team.

The Solution: TACT Rules Module for Cargo Compliance

Since 2010, dnata has relied on the TACT Rules module, with a primary focus on Country Rules. This tool helps the team stay current with documentation requirements and verify station capabilities. While other modules like Sanctions & Denied Parties or Trade Facilitation are not used, the Rules module alone delivers substantial value.

Results & Impact: Improved Accuracy and Operational Performance

• 100% Documentation Accuracy: Shipments consistently arrive with the correct paperwork, minimizing delays and regulatory issues.
• Streamlined Operations: Around 10 team members—including Cargo Supervisors and QHSE staff—use TACT to ensure documentation aligns with country-specific rules.
• Enhanced Carrier Support: TACT helps carriers manage complex documentation, especially regarding prohibited items.
• Stronger Market Position: dnata reports a 100% improvement in verifying and supporting carrier documentation needs, boosting its reputation and reliability.

Customer Testimonial

“TACT is absolutely essential for helping carriers meet documentation requirements. We’ve been using it since 2010, and it’s a key part of our operations. I’d absolutely recommend it, especially for managing prohibited items.”

Future Outlook: Improving Station Data Accuracy

dnata recommends closer coordination from IATA to ensure station information is updated promptly. Timely updates are critical to maintaining the accuracy and reliability of the data carriers depend on.