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The Ticketing Handbook (THB) is the official guide to worldwide airline passenger ticketing. Prepared by an international group of ticketing experts, it explains the whats, whys, and hows of airline ticketing. It is completed with many easy-to-understand ET and EMD examples.

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The THB thoroughly details what entries to make on tickets and EMDs. It includes coverage on additional/optional services, involuntary rerouting, Fare Selection Criteria, Baggage rules, Changes to passenger's tickets (Reissue / Exchange / Refund procedures) and more. It also clarifies ticketing entries for fare calculation principles in easy-to-understand language and examples.

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Bundle Options

 

Save up to 10% when purchasing bundles.

  1. Passenger Tariffs Toolkit ( PTCCM + PSCRM + THB + RHB). Order the bundle online.

Key Benefits

  • The most comprehensive ticketing guide available
  • Quick reference for fare calculation and ticketing entries
  • Up-to-date ticketing and electronic miscellaneous documents guidelines
  • Written in easy-to-understand language with relevant examples
  • Beneficial to GDSs, carriers and agents

The book is accompanied by a Web download application to facilitate searching by use of key words and training with blank ticket facsimiles.

Still not sure if the Ticketing Handbook is for you? Download the full table of contents:

Stay-up-to-date

Significant Changes and Amendments to the 57th edition (2025-2026) of the IATA Ticketing Handbok (THB) include:

  • Introduction - clarification added regarding the use of the Ticketing HandBook together with the ticketing instructions provided by the various settlements systems.
  • Chapter 2 - Additional Carrier-Imposed Fees: 4 new carrier fee codes have been added to allow greater flexibility for carriers to collect fees on ancillary services collected on an EMD.  
  • Chapter 2 - Fare Calculation Examples: Certain fare calculation examples have been completely revised, where applicable, to take into account the use of the carrier fare selection criteria as explained in Chapter 14 since there are no longer IATA published fares. 
  • Chapter 2 - Sequence of entries: A clarification has been added to explain the sequence of entries when a Q surcharge and a S stopover charge is present.
  • Chapter 6 - Editorials added to better clarify the currencies to be applied at the time of Exchange / Reissue 6.7.2.3 through to 6.7.2.6.
  • Chapter 9 - Ammendments to Taxes / Fees and Charges (TFCs) codes for ancillary services collected on EMDs.
  • Chapter 10 - Example added to make it clear what to do when calculating a non-refundable fare that is being upgraded to a higher – refundable fare.
  • Chapter 10 - A new section was added to explain the basis for automatic refunds when flights are disrupted and ancillaries not delivered in accordance with the recently adopted US DOT regulations which is soon to be implemented.
  • Chapter 10 - A clarification has been added to explain the process to be followed to refund open coupons when the original ticket has been exchanged / reissued by a carrier other than the original validating carrier.
  •  Appendix C - The currency code for Zimbabwe & Curacao have been changed
  • Appendix G - An updated list of ticketable TFCs has been added  
  • Appendix F - Vouchers updated