Safety Leadership Charter, Guiding Principle 3: “Guide the integration of safety into business strategies, processes, and performance measures.”
At GOL, safety is the topmost value. Committed to meeting the highest industry standards, GOL recognizes the importance of incorporating safety into all our actions and decisions.
Prompted by this commitment, the airline has taken several actions to strengthen its safety culture. Leadership safety visits and the implementation of the Optimum Level of Operational Safety Performance (NODSO) are examples of such initiatives.
Every year, GOL leadership establishes safety objectives, monitored by performance indicators. Results, combined with audit closure and safety reports concluded, determine the Optimum Level of Operational Safety Performance (NODSO), a key element in GOL’s balanced scorecards.
Additionally, GOL safety leadership annually visits crucial airports and bases, engaging with ground teams for dialogue and mutual learning. These visits identify safety hazards for optimal performance, integrating seamlessly into GOL’s formal system through collaboration with the safety team.
The constant presence of GOL’s safety leadership in the field fosters a unified safety approach, vital for disseminating safety culture across the organization.
Outcomes from safety initiatives integrate into leadership scorecards, formally incorporating safety into performance measures. This integration results in a measurable decrease in safety incidents and an uptick in proactive hazard reporting from GOL staff.
The NODSO indicator brings commitment across the company’s leadership towards safety initiatives. Since its introduction years ago, this key element has supported bringing findings and actions closure on time to new levels of conformity.
The airline faced challenges in aligning departments and changing mindsets. The Safety Policy, backed by top management, has been essential in mitigating these challenges.
It played a critical role in fostering a safety-first culture that facilitates cooperation and reduced resistance to change at all organizational levels.
