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Passenger Experience
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  • Passenger Experience

MedAire: Post-Pandemic-Crew Health and Safety is the Focus

MedAire has positioned itself as a leader in inflight medical management and overall preventative health and well-being of crew and passengers.

02.12.2022
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  • Passenger Experience

Cognizant: Combat disruption and restart your celebrations with smart automation and digital transformation.

2022 was meant to be the start of the big recovery, however, a summer of disruption has left customers angry and frustrated and airline planning, customer service, and HR teams exhausted.

28.09.2022
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  • Airports
  • Passenger Experience

Amadeus: Accelerating the automation of passenger processes and improving the traveler experience

To meet evolving travelers’ needs, accelerating passengers processing automation has become a priority in travel. Implementing travel document management platforms such as Amadeus Traveler ID can prevent queues and last-minute surprises for passengers at the airport.

13.06.2022
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  • Airports
  • Passenger Experience

Results From The 2021 Global Passenger Survey Are Out!

IATA has carried out the Global Passenger Survey (GPS) since 2012, which has been designed to provide objective and in-depth insights into the preferences and behaviors of air travelers all around the world.​​​​​​​​​​​

21.03.2022
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  • Industry Update
  • Passenger Experience

Vision-Box: How Biometrics Are Enabling Advanced Self-Service

Consumers in all sectors of the digital economy are growing accustomed to the convenience of self-service options. Vision-Box presents how biometric technologies can facilitate advanced self-service for air passengers.

09.12.2021
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  • Industry Update
  • Passenger Experience

NEW Industry Area: Disruption Management

Whether it’s a delay, diversion or a global pandemic, disruptions post a considerable cost to airlines and a major inconvenience to passengers. How an airline or airport handles the situation makes the difference between a loss or an opportunity.

21.09.2020

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