The origins of crisis response can be traced back to early civilizations. The Mesopotamians constructed flood control systems to protect their communities, while the Romans established fire brigades to manage urban fires. In ancient China, early warning systems for floods and droughts demonstrated a proactive approach to disaster management. Quarantine measures during pandemics, such as the Black Death in medieval Europe, highlight the historical importance of collective action in addressing widespread crises. The Industrial Revolution introduced new hazards, from transportation accidents to industrial disasters underscoring the need for organized, systematic responses that laid the groundwork for modern crisis management.
The twentieth century saw pivotal advancements in professionalizing disaster response. The Titanic disaster in 1912 exposed gaps in rescue coordination and safety regulations, prompting reforms. The Second World War further transformed the field, as nations developed systems to manage large-scale emergencies, including air raids and mass evacuations. These wartime innovations became the foundation for post-war civil defense programs and emergency management agencies.
Kenyon’s involvement in crisis management began in 1906 with the Salisbury Rail Disaster, which claimed 28 lives. Members of the Kenyon family introduced embalming and victim care methods that ensured the dignity of the deceased and facilitated transportation across international borders. This set a precedent for prioritizing dignity and logistical coordination, a lesson that remains critical for crisis managers today. During the R101 Airship crash in 1930, Kenyon handled complex logistics to support victims’ families, a reminder of the importance of clear communication and organizational preparedness during crises. Similarly, the 1958 Munich Air Disaster, which claimed the lives of members of the Manchester United football team, illustrated how systematic approaches to victim care and family support can have a lasting impact on affected communities.
Major events that Kenyon responded to, such as the Lockerbie Bombing in 1988 and the 9/11 terror attacks in 2001, offer further insights for today’s crisis managers. These incidents highlighted the necessity of cross-border coordination, forensic precision, and effective stakeholder communication. The Indian Ocean Tsunami in 2004 underscored the importance of deploying specialized teams capable of managing large-scale recovery and repatriation efforts, while the 2010 Haiti Earthquake demonstrated how multifaceted crises require adaptable strategies that integrate humanitarian and logistical considerations. Kenyon’s experiences show that each response must be tailored to the unique challenges of the disaster, always with a focus on those affected.
As crises grow in frequency and complexity due to factors like climate change, crisis managers must prioritize innovation while never losing sight of the people they serve. Lessons from history demonstrate that advancements in technology, methodology, and collaboration are only effective when paired with empathy and a commitment to restoring dignity. By learning from past responses and embracing a people-centered approach, crisis managers can better prepare for the challenges ahead.
Robin Duffy, Operations Specialist – Kenyon Emergency Services
*Find out more about Kenyon's engagement in the IATA's Strategic Partnership Program on the partners directory.
